Work

Rolling out a worldwide claims processing solution

Global, multi-product claims platform for a top-5 P&C insurer, driving hundreds of thousands of claims away from call center.

Chubb is a global provider of insurance products covering property and casualty, accident and supplemental health, reinsurance, and life insurance. Multinational corporations like Accenture and General Electric rely on Chubb – the  world’s largest publicly traded property and casualty company – for smooth, seamless claims processing, anywhere on the planet.

The Chubb Claims division tasked VShift with developing a scalable global claims processing system that could be customized and deployed anywhere Chubb’s global clients did business. VShift’s solution – white-labeled, so Chubb clients could add their own branding and styling – is flexible enough to handle diverse claim types (e.g., health, life, property) and to be implemented in dozens of languages and geographies. 

Today, Chubb’s portal solution serves the provider’s largest clients around the world, enabling those organizations to process a high volume of accident and health claims quickly and efficiently. The solution also integrates with Chubb’s security and personalization platforms, enabling single sign-on, seamless user experience and secure sharing of customer information.

Chubb claims-intro
Chubb form
Chubb map
Chubb style-guide